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CoastWatch Help Desk

The CoastWatch Help Desk provides user support regarding the use of our data products and services. Please do not hesitate to contact us using the methods below: 

 

For Email Inquiries - Please consider including the following information (by subject)

Website Content

  • URL, description of problem

Data availability or service issues

  • filename and URL

Data/Product Question

  • filename, product, URL

CoastWatch Utilities

  • Version
  • Operating system
  • Error / problem

Data Portal

  • Data display/access issue or application problem
  • Screenshot if possible

New Product or Data Request

  • Application:  General intended use of these data? 
  • Latency:  Near real time (hours), delayed mode (days to weeks) or re-analyzed long term time series (updated every few years)?
  • Time coverage:  Only today, no interest in past? a specified time in the past? a time series?
  • Diurnal warming:  Is there a need to capture the diurnal warming or something to normalize to nighttime temperatures?
  • Spatial resolution:  Some grid size choices:: 2 km; 5 km, 25 km, etc.
  • Data gaps:  gap-filled with interpolation ("analysis"; Level 4) or are some missing values due to e.g. clouds acceptable?

Other

  • Of course you can just drop us an email and let us know how we're doing
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